Node troubleshooting > HP SUM displays the message Unable to login or identify node as a supported device when HP SUM cannot find a node

HP SUM displays the message Unable to login or identify node as a supported device when HP SUM cannot find a node

Solution: Ping the node to make sure it is on the network. HP SUM might not be able to connect to the node. If the node is running Windows, be sure an $Admin share is enabled.

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HP SUM stops responding when performing inventory on multiple nodes	home	HP SUM displays the message Ready for deployment while HP SUM is performing inventory on a node